Service Technician, Deposita - G4S Cash Solutions

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Service Technician based at our G4S Deposita operations in Rustenburg

This role provides technical support and customer service by ensuring installations, repair and maintenance of devices are completed.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which technical support plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

ROLE RESPONSIBILITY:

Main Purpose of Position:
 

This role provides technical support and customer service by ensuring installations, repair and maintenance of devices are completed.

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Site Inspection, Installation and Maintenance 

• To ensure site inspection get done in such a way we do not have to return for a installation for the 2nd time  

• Ensuring installations and de-installations  of ABM’s are completed

• Provide training to customer of new ABM

• Maintain and install docking stations

• Maintain ABM’s and install new modifications

Customer Service 

• Collect faulty canister from cash center for repair by the service center

• Perform spot fixing on site

• Ensure technical call-outs are attended within time limits of SLA

Health and Safety

• Report all safety incidents to the relevant people

• Discuss all safety incidents on all levels

• Follow-up on any activities assigned through safety meeting/committee/representative/  management

• Comply with safety policies and procedures at workplace

• Distribute safety information as and when required

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Competencies:

Knowledge

• Knowledge of company policies and procedures

Skills

• Electrical skills 

• Technical skills

• Communication (written and verbal)

• Supporting and working with others

• Delivering objectives

• Driving skills

Attributes

• Delivering great customer service

• Sharing and cooperating

• Dealing with changing circumstances

• Understanding the organizational environment

• Attention to detail

• Work under pressure

Minimum qualification & experience

• Grade 12 
• Driver’s license
• Residing in Rustenburg