Job Description: Responsibilities & Requirements
Purpose
Support store management in the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met & exceeded.
Key Responsibilities
Sales & Customer Experience Management:
- Drive sales through the implementation of customer experience processes (through execution of business instruction letters, markdowns, repricing, promotions, customer experience plan, visual standards & customer feedback etc.) to meet customer service standards and achieve sales targets. This includes new account/membership targets.
Team Management:
- Assist in driving the team within a store to achieve store KPIs (Key Performance Indicators) and operational strategy in line with company values. Provide ongoing coaching & mentoring to enable and up-skill store associates (e.g. product knowledge).
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the general maintenance of the stockroom to meet housekeeping standards.
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Risk Management:
- Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
Requirements
Education:
- NQF level 4 (Grade 12) or equivalent.
Experience:
- 1-2 years experience in retail (supervisory experience advantageous).
Knowledge/ Skills:
- Knowledge of sales & service management.
- Computer literate.
- Communication skills.
- Business understanding of retail trade, brand, customer & product.