Credit Associate - Mr Price

Do you have a passion for delivering excellent customer service and driving sales? Mr Price money is looking for passionate Instore Credit associates to be part of their dynamic team.

The Credit Associate will be responsible for the provision of a world-class customer experience by actively facilitating the achievement of mrpmoney’s in-store strategic objectives.

The key focus of this role will include the demonstration of outstanding customer service, selling skills and the promotion of credit applications offered by mrp price money.

We’re looking for talented and passionate Credit Associates to drive credit sales in our Mr Price stores listed below:

Mr Price Chatsworth Mall - Durban KwaZulu Natal

Mr Price Scottburgh Mall - KwaZulu Natal

key responsibilities

• Provide a fast, friendly service by actively seeking out customers to assess their needs and provide assistance
• Actively strive for quick complaint resolution and the avoidance of escalation of issues
• Offer customers exemplary and timely service.
• Effectively serve multiple customers, discover their needs, and make recommendations to generate sales.
• Build and maintain internal and external customer satisfaction.
• Provide comprehensive follow-up, often going between customers and suppliers to resolve issues, and tailor resolutions to meet customer needs
• Promote and/or market credit to customers
• Efficiently drive credit applications in store
• Successfully meet and/or exceed monthly credit targets efficiently
• Promote and/or market credit to customers’ personalised product
• Achieve and/or exceed daily sales goals by cross-selling and promoting additional products and services
• Assisting customers to complete credit applications utilising iPads
• Maintain working knowledge of the store’s policies and procedures
• Maintain knowledge of current sales, sales promotions and campaign-related requirements
• Efficiently perform department tasks including creating displays and processing transactions
• Assist store managers/associates to identify and resolve issues in the store
• Maintains a high level of personal integrity (e.g., practices and policies, work, high levels of attendance and personal appearance, schedule, accurate timekeeping records, etc.)
• Build and maintain strong customer relationships to ensure leads, future business and maximum productivity
• Provide accurate product information to all customers when needed
• Enhance product knowledge utilising resources available
• Maintain updated knowledge of all product-related concepts
• Ensure increased customer engagement by providing appropriate advice to customers
• Provide effective communication and presentation to customers

requirements

• Grade 12 qualification essential
• A minimum of 1 year of experience in a similar role
• Selling skills essential
• Sales experience in the retail industry
• General administrative skills
• Knowledge of merchandising and stock management
• Customer service orientation and focus