Job Description: Responsibilities, Qualifications, and Necessary Skills
Customer Care / Call Centre Jobs In South Africa 2024Jobs In Johannesburg 2024
A Must Read Article: 10 checks to identify fraudulent or scam job offers
Click here to join us on Telegram
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Job Purpose:
To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives.
Job Outline:
- Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates-related products. Ensure set service quality levels are achieved for all customer interactions
- Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journeys such as passport, visa & health requirements and other details such as check-in place and time.
- Actively enhance Emirates revenue earnings by providing options to customers on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
- Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
- Retail Office only
- Ensure that all necessary ticketrelated documentation is filed, timetables updated, brochures, sales and promotional material are properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
- Support the Customer Sales & Service Team Leader on closing the endofday sales and banking monies received.
- Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities.
- Fulfil Emirates' online queries and other complex activities such as medical cases and special services.
ADVERTISEMENT
CONTINUE READING BELOW
Qualifications & Experience:
- Commercial/Sales.
Other:
- Educated to at least GCSE or O Level standard or equivalent.
- 2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism.
Knowledge/Skills:
- PCbased skills to operate Windows packages including Microsoft Word/ Excel/ Email.
- Other languages besides English: As some Contact Centres deal with multilingual calls, fluency in a required language will be advantageous.
- Candidates should have the right to live & work in South Africa
RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY
Jobs Live Job Widget
Display job vacancies in South Africa on your website or blog for FREE!!
Disclaimer
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.