Frontshop Manager - Medirite Oceans Mall Plus

Purpose of the Job

To maximize sustainable branch sales by:

• Managing, supporting and monitoring the effective sales of all unscheduled product lines including specialized health and beauty ranges (Skincare, Cosmetics, Vitamins, Personal Care) and managing the stock room
• Minimizing shrinkage and wastage
• Maintain replenishment process throughout the day to ensure excellent on shelf availability for customers
• Maintain standards of shop floor presentation and on shelf pricing
• Executing all pricing and product promotions
• Meeting and exceeding customer expectations
• Meeting monthly targets (sales/profit)
• People Management

Job Objectives

1. Sales maximization

• Implement and monitor Regional Retail Manager’ sales requirements.
• Consistently maximize branch gross profit through effective management of key gross profit drivers.
• Maintain stock holding days and stock ordering within required parameters.
• Maintain 100% consistency and adherence to stock price changes.
• Take corrective action to address sub-standard sales staff performance.

2. Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)

• Identify all wastage as per weekly wastage report and implement corrective steps to minimize wastage.
• Ensure appropriate measure are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.

3. Branch sales reporting

• Provide timely and accurate reporting to the Regional Retail Manager.
• Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.

4. Effective merchandising and stock availability assurance

• Branch is merchandised according to company lay-outs and standards.
• Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
• In consultation with Regional Retail Manager, pro-actively plan, monitor and maintain consistent stock range availability and movement according to demand and making alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).

5. Meeting customer expectations

• Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.

6. People Management

• Lead, motivate, coach and enable direct reports to meet profitability and customer service standards.
• Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
• Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.

7. Housekeeping, health and safety and compliance assurance

• Comply with hygiene and housekeeping standards at all times.
• Consistently adhere to audit and required legislative standards and statutory requirements.

Qualifications

Essential

• Grade 12 qualification

Experience

Essential

• At least two (2) years of retail sales management or supervisory experience

Desirable

• Administrative experience

Knowledge and Skills

Essential

• Solid communication and interpersonal skills
• Sound numeracy skills
• Strong retail sales skills
• Bilingual, preferably fluent in Afrikaans and English
• Strong supervisory/leadership skills
• Merchandising skills
• Strong administrative skills
• Customer service skills – handling customers
• Knowledgeable on payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers)
• In-store stock management knowledge
• Supply chain knowledge
• Merchandising experiencing standards and principles
• Regulatory requirements of various Money Market Transactions
• Safety regulations and hygiene standards
• Branch-specific retail systems (e.g. ShopPos; OBS)
• Handling of payments (processes and procedures)

Desirable

• Healthcare product knowledge

• Managing, supporting and monitoring the effective sales of all unscheduled product lines including specialized health and beauty ranges (Skincare, Cosmetics,Vitamins, Personal Care) and managing the stock room
• Minimizing shrinkage and wastage
• Maintain replenishment process throughout the day to ensure excellent on shelf availability for customers
• Maintain standards of shop floor presentation and on shelf pricing
• Executing all pricing and product promotions
• Meeting and exceeding customer expectations
• Meeting monthly targets (sales/profit)
• People Management