Clinical Nurse Leader, Medicross - Netcare

The Clinical Nurse Leader (CNL) will be responsible to implement and deliver safe, competent and person-centred quality nursing and clinical care, to provide quality assurance and ensure the execution of prescribed treatment plans within the clinical units in the most cost-effective and efficient way.  

The incumbent will act as a clinical resource and a leader for all nursing and clinical-related functions performed by Medicross employees in the following areas:

• The planning, sourcing, delivery and coordination of competent, quality nursing care;
• Support and supervise less experienced staff, act as a preceptor for new staff, and assist in the clinical teaching of other staff;
• Contributes to the ongoing research, development and review of best practices in nursing and clinical related functions;
• Provides leadership in all clinical situations;
• Acts as an influential role model for best professional practice;

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Build and maintain stakeholder/customer relationships

• Build and maintain productive working relationships with all key stakeholders, and internal and external customers through ongoing communication and feedback.
• The Clinical Nurse Leader to participate in Clinic Management meetings and other related forums e.g. GP and dental meetings, Clinical Nurse Leader meetings, Community forums etc.
• Ensure that all nursing staff provides person-centred health and care to all our patients and other stakeholders to ensure complete stakeholder/customer satisfaction.
• Accurately capture and provide timeous information,  including clinical information to customers and stakeholders as required.
• Attend to and record all stakeholder/customer clinical complaints and escalate were required to the line manager.
• Timeously intervene, investigate and rectify all customer clinical related complaints and provide appropriate feedback to relevant stakeholders.
• Maintain patient safety, dignity and confidentiality.
• Ensure and manage patient flow in the nursing department to minimise waiting periods.
• Originating action to improve existing work processes and conditions for improved quality of outputs, improved clinical governance, reduce risks and ensure compliance in line with the scope of practice and policies.

Person-Centred Health and Care

• Ensure that all nursing staff provides quality customer service within their scope of practice.
• Ensure accurate medication administration and oversee activities to ensure the elimination of medication administration errors.
• Ensure that protocols of professionals are adhered to at all times and aligned to the relevant clinical scope of practice, policies and procedures as well as legislative body requirements.
• Assist and support clinic reception and all clinical departments as and when required with clinical-related tasks.
• Investigate and report to National and Regional teams all near misses and negative clinical incidents and ensure appropriate root cause analysis, remedial actions and capturing on Incident Management System (IMS).
• Ensuringtheprinciples of infection prevention and all standard precautions are adhered to; ensure a safe, clean hygienic clinic environment at all times.

Growing up with passionate people

• Actively participate in the recruitment, selection and on-boarding processes for nursing staff and other relevant staff.
• Ensure that all nursing staff are trained, competent and aligned to effectively perform their daily tasks.
• Ensure staff are up to date with the latest clinical and other processes and procedures and compliance training is completed.
• Ensureallhuman resources and other relevant Company policies and procedures are trained and adhered to.
• Communicate, provide training and implement new and revised policies and procedures in impacted departments.
• Ensure all staff, including agency staff, are appropriately registered with the relevant governing body.
• Ensure adequate nursing resources to cope with emergencies.
• Be an active member of the clinic leadership team taking responsibility for the effective and smooth running of the clinical areas.

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Financial management

• Comply with all financial policies and procedures with regards to procurement of ethical and surgical stock and consumables, overall stock management and stock take processes aligned to minimum and maximum stock levels to accommodate patient needs and prescribed treatment plans to prevent wastage.
•  Implement processes to ensure accurate capturing of administered stock and consumables.
• Engage with Clinic Manager, Regional Technical  Supervisor and Regional Clinical Manager to ensure equipment needs analysis is done for budget /capital expenditure purposes. This will include but is not limited to new Medical equipment, preventative services, and repair and maintenance within legal specifications.

Operational efficiencies

• Ensure adequate nursing resources, nursing hours aligned to acuities and skill mix to execute prescribed treatment plans in accordance with the Incorporated Practice (INC) administration agreement.
• Ensure duty rosters and electronic clocking is maintained and signed off on a weekly/monthly basis for a nursing agency and permanent staff.
• Ensure the disposal of Healthcare risk waste (HCRW) and human tissue in accordance to legislation.
• Ensure availability of all medical and non-medical consumables in accordance with the procurement policies and procedures.
• Ensure effective management and recording of schedule 5 - 6 drug registers in accordance with legislation.
• Manage and ensure correct patient data and records on the Electronic Healthcare Record and all manual and electronic platforms.
• Ensure POPIA compliance.
• Record and manage the maintenance of medical equipment and ensure services are done as per the relevant SOP’s and equipment requirements.

• Implement and ensure compliance to systems, standard operating procedures and policies within the clinical areas according to Scope of Practice and legislation.

Safety, Health, Environment and Quality (SHEQ) management

• Implement the regulatory framework governing clinical practice within the area of responsibility.
• Conduct SHEQ risk assessment as part of Risk Management team including the Nursing risk matrix to identify and report on risks within clinical areas, implement control measures and evaluate effectiveness of control measures.
• Investigation-compliance to safety and control measures, perform root cause analysis and implement remedial actions to mitigate accordingly.
• Monitor safety standards in accordance with the Occupational Health and Safety Act and Regulations (Act No 85 of 1993 as amended) within clinical and other relevant areas.

• Implement, monitor and report on the workforce surveillance programme according to Group strategy.
• Monitor and review environmental surveillance testing as required.
• Maintain and sustain the Quality Management System and related health care standards as required to retain ISO 9001 certification.
•  Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives are developed and measured.
• Implement Group quality initiatives.

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Personal development

• Assume responsibility for own personal and professional development.
• Keep up to date with Netcare’s evolving policies and procedures.

Data management

• Ensure accuracy and compliance of all data collected.

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