Finance Administrator, Bank Recons - MultiChoice Group

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto.

We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.

By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On-demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.

Reports to: Bank Recon Team Lead

Key Customers

Recon agents, Retail and Corporate banks, 3rd party Payment platform providers, OTC manager, Recon / Payment platform manager, Consumer Fin Ops Manager, B2B Fin Ops Manager

Purpose of the Position:

Conduct all bank reconciliations as per the task list. Maintain collaborative relations between the business and 3rd party financial institutions & Payment Platform providers. Maintain a working relationship with the B2B & B2C teams and resolve customer escalations from these teams promptly

Key Performance Objectives

Ensure effective and efficient execution of all the companies bank reconciliations and escalate incidences when required.

• Responsibilities of this position include, but are not limited to, those listed below:
• Perform the bank reconciliation process for collections & payments bank Accounts
• Produce accurate and timely bank recons of various types of system receipts (e.g. debit orders, cash, internet banking, retail receipts)
• Prepare monthly bank reconciliations and ensure long outstanding items on bank recons are followed up and resolved timeously
• Prepare bank recons to expected standards as outlined in the SLA.
• Actively participate in a growing the individual capabilities of the bank recon team.
• Resolve escalations via the FreshDesk dashboard and ensure prompt resolution of customer queries from the B2C & B2B teams within agreed SLA timelines
• Engage & escalate to IT & Team lead and Recon/payment platforms manager if system issues are identified and ensure prompt resolution
• Report on Account Payable uncleared payments and returns from bank and manage SLA between TCM and AP.

Qualifications & Experience

• Grade 12 or Diploma
• Experience / Skills
• Required
• Experience in a bank reconciliation environment
• Proactive, self-starter capable of driving results without supervision
• Excellent leadership, teamwork and communication skills
• Proven ability to resolve problems
• Detail-oriented, Analytical, Investigative, problem solver
• Preferred
• Experience in billing, reconciliation and platform management
• Exposure to SAP ERP, MS Dynamics CRM, Great Plains, and Clarity is preferable
• Technology acumen in Robotics Process Automation, Workflow automation, Business Intelligence and Analytics a definite plus.

Behavioural Competencies

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perserverance
• Motivating
• Prioritisation
• Analytical Thinking

Technical Competencies

• Speed and accuracy with figures
• Ability to think and move quickly in a dynamic fast moving environment
• Customer-orientated focus
• Systematic and analytical
• Ability to prioritise in order to meet multiple deadlines