Assistant Director, ICT Support - Department of Health

It is the Department’s intention to promote equity (race, gender and disability) through the filing of this post with a candidate whose transfer promotion/appointment will promote representativity in line with the numeric targets as contained in our Employment Equity plan

DUTIES:         

• Maintain and make communication systems available.
• Provide ICT service support for the computer software and application, computer hardware, computer networks (Wide Area Network (WAN), Local Area Network (LAN), virtual private network (VPN), multi-protocol label switching (MPLS).
• Monitor and report on ICT service support and delivery.
• Ensure ICT service requests and incidents are reported, addressed and resolved as per the service standards.
• Manage ICT risks and audit queries.
• Identify, mitigate, and manage ICT risks relating to ICT support and service delivery.
• Establish contingency plans with backup resources for ICT service support and delivery.
• Provide assistance in the planning and research of ICT policy.
• Management and maintenance of physical security systems.
• Manage customer relations.
• Management of the backup and ICT disaster recovery.

REQUIREMENTS:         

• National diploma or equivalent NQF 6 qualification in Information Technology.
• At least 2-3 years of experience in Information and Communication Technology at the supervisory level. BSc degree in ICT will be an advantage.
• Experience in ICT Support, network directory, and authentication services and systems like LDAP, Active Directory, e-Directory, Microsoft environment support, and Local Area Network (LAN).
• Certificated in at least three or more of the following: MSCA, MCSE, CAN, CNE, MCITP, A+, N+, Networking+, Security+, COSA, CISM, CGEIT, CRISK, ITIL, COBIT 5 or certificate in ICT Government and Ethics. Knowledge of general ICT support, e-mail system, servers, computer networks, computer security, computer standards and practices: computer hardware, software, and peripherals such as serves, monitors, cables, physical layer, printers and modems.
• Procedure and process for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals such as printers and related hardware.
• ICT System development, backup, restore, disaster recovery and archiving as well as knowledge of the OSI model.
• Good communication (written and verbal), interpersonal, technical, organizational and problem-solving skills.
• Able to work in a team and resolve issues and requests in accordance with the ITIL service framework and COBIT 5 framework, independently and under pressure.

ENQUIRIES: Mr Zwelibanzi Gwiba on tel (012) 395 – 9640

SALARY: R382 245 per annum (plus competitive benefits)

CENTRE: Pretoria.