Branch Administrator Clerk - Fidelity Services Group

Key Performance Areas: (not totally inclusive):

• Maintain filing system and document management, including archive
• Administrative support to Branch Manager and Team
• Assisting in general office enquiries and task
• Keeping client database updated
• Ensuring accurate calculations of the rate of pay changes.
• Ensuring all relevant deductions are submitted and processed, such as 3rd party deductions, garnishee orders, and maintenance orders.
• Processing of leave and sick leave
• Checking and capturing posting sheets daily.
• Ensuring all pay-related queries are dealt with promptly and feedback is given within 48 hours.
• Updating Query register
• Good telephone etiquette
• Giving feedback to the workforce
• Liaising with Payroll managers to ensure queries are resolved amicably

Minimum Requirements:

• Matric / Grade 12 Certificate
• Clear criminal record
• SAP experience would be an added advantage
• Computer literacy and proficiency in MS Outlook, MS Word, PowerPoint, and Excel is essential
• Strong administration and organizational skills
• Numerical accuracy and high methodical working methods are required
• Strong interpersonal and communication skills
• Ability to liaise professionally with personnel at all levels
• Ability to work without supervision, under pressure and meet strict deadlines.
• Own reliable transport

Other Personality Attributes:

• Must be Accurate with performing duties, tasks and responsibilities
• Pay attention to detail
• Must be self-motivated, honest, and reliable
• Must be vibrant and go-getter
• Deadline driven
• People’s Person
• Able to communicate at all levels

Core Competencies:

• Self-development
• Excellent communication skills
• Team-work