Wholesale Credit Manager - Shoprite Group

At Shoprite, you will be part of delivering effective Wholesale Credit Management throughout the Shoprite Group to some of the most recognized South African Retail brands. We are proud to be publicly recognized as the largest private-sector employer in South Africa and the leading employer in Africa. We focus on attracting, developing, and retaining a loyal and committed workforce, dedicated to the Group’s culture and organisational objectives.

The purpose of the Wholesale Credit Manager is to design, implement and manage the execution of the various credit value-chain inputs from customer onboarding to buying, invoicing and collections, including the day-to-day credit customer support. This role applies solid knowledge of credit operations and systems to contribute to the development of policy, controls and practice guidelines pertaining to wholesale credit operations in collaboration with the group credit teams and ensure compliance with store operational teams.

Furthermore, this role manages key stakeholder relationships and inputs to deliver on wholesale credit strategy and objectives. This role will be responsible for the end-to-end delivery and management of the wholesale credit business.

Job Objectives

• Design, implement and oversee the execution of the various credit value chain inputs from customer onboarding to buying, invoicing and collections, including the day-to-day credit customer support.
• Design, implement, manage and/or enhance processes and policies for wholesale credit application and approval in collaboration with various inputs from store managers and internal teams.
• Analyses and monitors the effectiveness and adequacy of existing credit risk processes and practices.
• Develops practical solutions to improve risk measurement and analysis using in-depth knowledge of credit risk.
• Develop and manage procedural guidelines for and delegate authority to store managers pertaining to credit granting and limitations and ensure final approval.
• Design, implement and ensure compliance in credit collection processes for all customers according to established policies and credit regulations to minimize revenue loss.
• Set up or contribute to the implementation and/or development of overall processes, systems and necessary controls pertaining to wholesale credit.
• Ensure systems and documents administrative efficiency (i.e. front and back-office administration) and regulatory compliance (i.e. POPI Act, NCA, FICA etc.) within the credit value chain processes.
• Contribute to the development and implementation of ERP or supporting systems.
• Design, implement and/or oversee efficient and value-adding customer support service, including establishing good customer support practices pertaining to wholesale credit-related inquiries/incidents within the stores.
• Manage key stakeholder relationships and inputs pertaining to wholesale credit operations, processes, data and reporting, system support, customer service, regulations and governance.
• Conduct and/or monitor periodic reviews.
• Manage the end-to-end wholesale credit Profit and Loss statement to ensure an efficient and profitable business unit.
• Deliver on a strategic roadmap for the wholesale credit business alongside the central credit team.
• Manage the end-to-end credit business and ensure strategic objectives are delivered on within milestones.

Qualifications

• Bachelor’s degree in business/finance/accounting or similar - (essential).

Experience

• 4+ years of relevant experience in an accounting or credit role or similar role with extensive knowledge and experience overseeing the delivery of credit risk mitigation processes and systems including security requirements, credit scoring systems, credit awarding/facilities and limit negotiations and monitoring within a large customer base - (essential).
• In-depth experience managing various inputs of credit value chain in a medium to large-scale, multi-entity enterprise (essential).

Knowledge and Skills

• Solid knowledge and proven experience developing and implementing credit policies and operational guidelines, including adherence to credit-related laws and regulations to manage credit risk controls - (essential).
• Advanced proficiency in MS Excel and MS Office (essential).