Department of Employment & Labour Customer Care / Call Centre Jobs in South Africa
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Duties:
- Render services at the help desk as the first point of entry within the Registration Services.
- Render Employment Services to all Clients who visit the Labour Centre.
- Resolve all complaints on all Labour Legislations received from Clients.
- Receive all Unemployment Insurance Benefits Applications and Employer declarations.
- Receive application forms in terms of the Compensation for Injuries & Diseases Act (COIDA) and Employer registration forms for COIDA.
Requirements:
Grade 12.
Knowledge:
- All Labour Legislations and Regulations,
- Private Employment Agency regulations and related ILO conventions,
- Public Service Regulations,
- Public Service Act,
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- Knowledge of the Departmental Policies,
- Procedures and Guidelines.
- Batho Pele Principles.
Skills:
- Interpersonal,
- Telephone etiquette,
- Interviewing,
- Computer literacy,
- Communication skills,
- Ability to interpret legislation,
- Problem-solving skills.
SALARY: R211 713 per annum
Centre: Labour Centre: Modimolle
ENQUIRIES: Ms JM Fope Tel No: 015 290 1699
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