Customer Facing Team Member - KFC

Looking for a young, dynamic and customer-focused individual who has a passion for the Fast food industry

To provide excellent customer service to customers and to expedite KFC products in an efficient, friendly and courteous manner while maintaining a clean and tidy work area Approach and treat the customer in a courteous, friendly and efficient manner as laid down the Service Section of the KFC standards

Duties

• Prepare products using approved KFC standards procedures
• Monitor product quality by checking and acting upon expiration dates and times for products
• Ensure the correct use of product holding equipment in respect of holding times and temperatures
• Keep the Customer Service Area  and Front Counter clean and tidy
• Follow all cash handling procedures as per Company Standards

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• Deal with customer complaints as per KFC procedures and bring any customer complaints to the manager’s attention
• Adhere to Yum’s cultural principles
• Be obsessed with customer service and ensure customer satisfaction on  every shift
• Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor

Requirement

•  In Possession of Matric Certificate
• Strong problem-solving skills
• Communication skills
• Fluent in English
• Basic computer literacy

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