Transmission Controller - Multichoice Group

The Multichoice Group is a broad-based multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security serving a rapidly growing base of 13,5 million households.

Eminent brands within the Group include DSTV, GOTv, SuperSport, M-net, DSTVnow, Showmax and Europe based content security leader Irdeto. Key areas of operations are:

• Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers
• Pay Television: direct-to-home satellite and digital terrestrial television services;
• SVOD: subscription video-on-demand services across multiple online platforms with a focus on library and local content in developing markets, and

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• Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.

The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Multichoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:

• Expand Pay TV, SVOD subscriber base and Advertising sales
• Focus on investment and technology
• Maintain a local approach
• Provide quality service
• Attract innovative and motivated employees

Key Performance Objectives

Tasks

Play Transmission

• Accurate playout of content according to the TX schedule 99.995% on PO1; 100% PO2
• Timeously download of TX schedule
• Implement required changes accurately and timeously upon consultation with On-Air department
• Provide an accurate TX report on each anomaly picked up before and after TX
• Download and verify that the TX schedule corresponds exactly with Synergy Micro Schedule and anomalies to be escalated to On-Air Department.
• For Live events: Follow the Escalation Procedure as per the SOP.

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Transmission Monitoring

• Actively monitor the video, audio and validate metadata utilising the monitoring equipment provided in the MCRs
• Detect on air errors, take appropriate action by implementing the recovery process, escalating to On-Air department
• Timeously respond to all video and audio alarms
• Ensure to call Playout management for all on air errors from 5 minutes and above (resolved or unresolved).
• For Live Events: Effectively monitor live events and keep constant communication between venue and Playout as per the SOP
• Timeously actively monitor services by flipping across all channels

Transmission Recovery

• Diagnosis and recovery of On Air impact to reduce Mean Time to Repair (MTTR)
• Apply appropriate Emergency Recovery Procedures and escalate quickly to On Air Department
• Apply appropriate Emergency Recovery Procedures and escalate rapidly to BTD Engineering Department
• Follow the Step by Step Disaster recovery SOP to recover channels in the event of disaster
• For Live Events: Continuous communication with the relevant stakeholders and Playout Management with all On Air impact incidents.

Transmission Reporting

• All TX incidents and TX status are accurately reported and communicated timeously on the TX Reporting tool.
• accurately log and report TX incidents with reference number (technical errors) by the end of the shift
• Handover report accurately completed for the next shift

Qualifications
Essential

• A National Diploma in Business Management/ Broadcast/ Media Studies or equivalent NQF Level 5 qualification

Advantageous

Degree

Experience

• A minimum of 3-5 years of experience in broadcast or similar position
• Video Entertainment Industry-specific knowledge and experience
• Media and content experience

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Technical Competencies

• Television production
• Project management
• Problem-solving skills
• Continuous improvement

Behavioural Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Holistic Thinking
• Persuading & Influence

KEY REQUIREMENTS

• A National Diploma in Business Management/ Broadcast/ Media Studies or equivalent NQF Level 5 qualification
• A minimum of 3-5 years of experience in broadcast or similar position
• Video Entertainment Industry specific knowledge and experience
• Media and content experience