MultiChoice Group Sales / Marketing / Retail Jobs in Gauteng
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The MultiChoice Group is a broad-based multinational media and entertainment group headquartered in South Africa, Dubai and Netherlands with principal operations in pay television, video entertainment, advertising and content security serving rapidly growing base of 20 million subscribers. Brands within the Group include DSTV, GOTv, SuperSport, M-net, DStv app, Showmax and Europe based content security leader Irdeto.
MultiChoice Group has a successful history of identifying trends early, adapting them for our markets and leveraging them to provide the best experience to customers in Africa. The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce.
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By joining our team, you can help in achieving our objectives, namely: Expand Pay TV, grow SVOD subscriber base and advertising sales; focus on investment and technology; maintain a local approach, provide quality service and attract innovative and motivated employees.
Key Performance Objectives
Tasks
Business Operations
- Aim to be one stop resolution agent for the payment of Installers as well as their payment enquires.
- Follow through the communication procedure, policies and guidelines to build instantaneous rapport with the Installers for a sustainable engagement through trust, open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Receive, validate and process Installer claims and ensure payments are made timeously.
- Understand and adhere to all Standard Operating Procedures and Policies for effective and high quality service delivery.
Qualifications
- Matric
- Post Matric qualification advantageous
Experience
- A minimum of 1-year work experience in customer service/finance environment
Technical Competencies (List the key technical competencies)
- Data Capturing
- Compliance
- Claims Management
- Planning and Coordinating
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Behavioral Competencies (List the key behavioural competencies)
- Problem Solving
- Results Orientation
- Attention to Detail
- Time Management
- Planning & Organising
- Resilience
- Ideas Generating
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