Service Desk Technician - Mr Price Group



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Mr Price Group IT / Telecom Jobs in Durban


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Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you have basic networking skills?

Then our Service desk position is a great first step into the IT field for you.

a day in your life?

  • Providing telephonic and email 2nd line support and troubleshooting to all computer users at all Stores, Head Offices and the Distribution Centres within the Mr Price Group
  • Assisting with new IT hardware & software projects being rolled out into our stores
  • Liaise with external service providers to escalate problems where required
  • Support our suppliers who use our software


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Workdays are from Monday to Friday with the possibility of weekend overtime only if the need arises. You would be required to work a 9 hour shift between the hours of 8:00 -17:00 daily. Your own reliable transport is preferred.

what experience we’re looking for?

  • Grade 12
  • IT diploma/ Certificate
  • At least 1 year in an IT or Helpdesk environment
  • The technical skills required are just a good general knowledge of computer hardware and software. Knowledge of our POS system would be a major advantage
  • Strong verbal and written communication skills
  • Excellent interpersonal and customer-facing skills Strong administration skills
  • Strong ability to work accurately with attention to detail
  • Familiarity with MS Office products
  • A high level of confidentiality


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