Job Description: Responsibilities & Requirements
Applications are invited from suitably qualified candidates for the position of Receptionist at Skukuza Safari Lodge.
NB. The position will be filled in line with the Employment Equity Targets for KNP.
Responsibilities:
- To receive, and handle telephone calls and telephonic enquiries and where specified, relay telephone messages timeously
- To receive guests in a friendly manner and process the computerised guest reservation through the check-in and check out process
- To raise any extra charges that a guest might incur
- To ensure outstanding monies are collected and processed according to company policy
- To inform guests of facilities at the lodge and upsell on activities
- To assist guests with amendments to reservations and special requests
- To coordinate guests requests and complaints and handle efficiently
- To perform general administration at the Reception area
- To adhere to company dress code and protocol
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Requirements:
- A 3-year Tourism National Diploma
- Good telephone, people and administration skills as well as sound interpersonal skills
- Computer literacy with a working knowledge of Microsoft Word and Excel and Opera knowledge is essential.
- Previous front office experience
- Clean criminal record
- Proficiency in English