Mr Price Group IT / Telecom Jobs in Durban
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Our Systems Support role provides assistance and support related to systems and applications for Allocation, planning and all things retail!
a day in your life?
- Respond to issues and queries logged via various methods
- Determining the nature of customer problems through asking relevant questions
- Guide customers through the problem-solving process
- Run diagnostic programs to resolve problems
- Apply basic data fixes through SQL
- Resolve small bugs and enhancements using C#.
- Follow up with customers to ensure the issue has been resolved
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- Gain feedback from customers about application issues and enhancements
- Effectively maintain the day to day operations of the departmental Systems which include daily updates and reconciliation, verifying server backups, verifying database backups, server sizes, integration error reports
- Documentation of daily procedures and compiling of System and training manuals (department specific)
- Participation in User Group meetings with the Divisions
- Ad hoc projects as they arise.
what experience we’re looking for?
- IT Diploma or Degree (Or studying towards one)
- Excellent business knowledge in a retail environment
- 1+ years of working experience with:
- SQL Server
- C#
- SSIS
- Microsoft Excel at an advanced level
- Retail Merchandising planning Solutions
- BI/Hadoop/Snowflake Reporting Solutions
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