Executive, Remittance and Fintech Business Development - MTN

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

Strategy Development and Implementation

• Lead the creation of the functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Engage with Group Finco leadership, Finco Opcos, MTN Group (where applicable) and support internal stakeholders to develop, formulate a strategy and plan of execution in line with the overarching business goals and strategies as informed by Group / Opco
• Finco Executives.

• Ensure effective implementation of the strategy by means of providing direction, support, technical and commercial frameworks, models, roadmaps, partners, and products to the OpCos
• Identify and assess new opportunities & new territories for Group Finco in the Remittance & Advanced Banking & Financial Services space

Staff Leadership and Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development
• Attract, retain and develop a high-performance team of Product Managers, Product developers and subject matter experts
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘Finco centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Operational Delivery

Functional Leadership:

As the functional leader of the Remittance & Fintech Business Development vertical, the Executive is accountable to:

• Establish, monitor, and align the direction, strategy and results of the Remittance & Fintech Business Development vertical, collectively and as individual work areas

• Accountable for the revenue, growth, profitability & overall P&L for the Remittance & Fintech Business Development vertical
• Lead and drive an integrated global solution development and problem-solving philosophy
• Monitor true-value metrics to measure the impact and benefit of the function. Drive continuous improvement across all sub functions
• Generate visibility for the true-value contributions of the function within Group Finco, Business Leaders and Opcos to drive greater service acceptance and adoption
• Identify and drive M&A, JV, Partnership, Market Entry opportunities
• Drive strategic initiatives as part of the overall Finco leadership

Delivery Leadership:

As the delivery leader of the Remittance & Fintech Business Development vertical, the Executive is accountable for the following work area outcomes:

• New Business Development, Strategic Partnerships and alliance deals
• Accountable to ensure Finco processes $500 Mn remittances yearly
• New and innovative go to market value propositions for Remittance & Advanced Banking & Financial Products
• Review on an ongoing basis the performance of various Remittance & Advanced Banking & Financial Products and the uptake across the Group
• Periodically meet with Opco CEOs in country to understand the propensity for Remittance & Advanced Banking & Financial Products in the Opcos and how the Opcos can leverage off Group Finco
• Provide insights and guidance to the team to develop innovative Products which would help Group Finco become a leader in existing market and make significant in-roads into new markets and regions
• Accountable for growth in revenue through product development and definition, and execution and performance management.
• Accountable for business development growth by reviewing business plans and cases, including market specific propositions and the supporting implementation and Go to Market (GTM) plans
• Review and oversee product marketing efforts and campaigns to promote Remittance & Advanced Banking & Financial products and services as well as services from partnerships and strategic alliances
• Oversee the drive and definition of accurate and timely product and category reporting using dynamic dashboards or similar methods
• Review and sign-off business cases, frameworks, and models for the function
• Responsible for the strategy for Finco process remittance transactions through own hub
• Responsible for the strategic value chain of remittance from Europe/UK to Middle East and Africa with digital remittance experience
• Oversee and drive the introduction of new options such as virtual registration feature to push beneficiary to open an account and introduce international bill payment and merchant payment
• Ensure the team supports Opcos by distribution & merchant acquisition strategy and go to market

Governance

Strategic Meetings

• Chair strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input from opco Finco.
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Provide relevant budget for internal projects
• Prepare proposal on change initiatives, policies and procedures

Function Tactical

• Review all projects initiated (internal or global)
• Review and finalise objectives, targets, and budgets for the function as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Sign-off / make decisions regarding tactical changes
• Chair tactical meetings where required

Performance

• Monitor and analyse products performance trends from financial, competitive and operational perspectives
• Monitor performance and alignment with Group Finco global strategy
• Ensure alignment between and across other functions within the Group Finco team

Budgets

• Manage functional budgets in line with overall business objectives
• Manage project initiative budgets in line with business objectives
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

Reporting

• Report monthly to CEO: Group Finco relating to progress made in accordance with the implementation of product roadmap, growth and strategic initiatives
• Report on an adhoc basis on specific management requirements as and when necessary
• Support in the development of documents/submissions to Finco Group Exco and Group board

Managerial / Supervisory Responsibilities

• Accountable for the morale, performance, and development of the function’s human capital
• Approve work structure process before adoption by the team
• Coach and mentor direct reports
• Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
• Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
• Ensure effective management of diversity among personnel in the function
• Identify staff training and development needs and implement necessary actions
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)
• Provide guidance and leadership ensuring future focus and current efficiency

Job Requirements (Education, Experience and Competencies) 
Education:

• Minimum of 4 year tertiary degree (Information Technology, Management, Marketing, Bachelors of science, Engineering or related field)
• MBA or Masters (advantageous)

Experience:

• Minimum 12-15 years of significant / relevant experience in Remittance & Fintech Products
• Minimum of 6 years of relevant experience in the Banking/Financial Services environment
• Minimum of 4 years of experience in senior executive management role
• Proven experience as a Product Owner and Product Manager for Fintech/Banking/Financial Services products
• Exceptional leadership and management skills; track record of developing a communication strategy, building relationships across teams and key stakeholders to achieve goals
• Significant experiences in driving innovation, change and new business with a multinational
• Relevant Executive management experience with a regional or global organization

• Track record in developing, building and implementing Fintech/Banking products in emerging markets
• Experience in ecommerce and electronic payment business is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Abreast of global mind-set and best practice
• English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus

Competencies:

Functional Knowledge:

• Strategy formulation
• Commercial and Value Proposition development
• Business Development
• Partnership and Alliance management
• Remittance Regulations
• Baking Regulations
• Investment & Wealth Management
• Financial Services
• Banking Products & Services
• International Payments
• Mergers & Acquisitions