General Manager, Remittance - MTN

Strategy Development and Implementation

• Lead the development of the functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans, and roadmaps to Opcos
• Conduct regular review of the sub-functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Identify and assess new growth opportunities in the Remittance space
• Together with key stakeholders and strategic partners, analyse the technological, business, and competitive landscape to support development of an effective Remittance strategy

Operational Delivery

Functional Leadership:

As the functional leader of the Remittance function, the General Manager is accountable to:

• Establish, monitor and align the direction, strategy and results of the Remittance function collectively and as individual work areas
• Lead and drive an integrated solution development and problem-solving philosophy within the function
• Monitor true-value metrics to measure the impact and benefit of the function to Finco. Drive continuous improvement across the function

Delivery Leadership:

As the delivery leader of the Remittance function, the General Manager is accountable for the following work area outcomes:

• Responsible & Accountable for the development and growth of the Intra Africa and Global Remittance product portfolio for the Group
• Oversee product development of remittance products in line with customer needs.
• Oversee and drive implementation of remittance products in the Opcos for localisation
• Oversee development & roll out new releases and upgrades within the existing product suite
• Support Finco Opcos through distribution & merchant acquisition strategy and go-to-market
• Lead and Drive partnerships to ensure business growth

• Oversee and drive the process for Group Finco to process some remittance transactions through own hub
• Oversee and drive the full value chain of remittance within the Group Finco regional footprint with digital remittance experience
• Oversee and drive the full value chain of remittance from Europe/UK to Middle East and Africa with digital remittance experience
• Lead the development and corridor roll out projects to enable achievement of Finco Opco delivery targets
• Drive the development and launch of new options such as viral registration feature to push beneficiary to open an account and introduce international/ regional bill payment and merchant payment
• Responsible to introduce new options such as viral registration feature to push beneficiary to open a MFS account and introduce international bill payment and merchant payment
• Responsible for Relationship Management in international remittance business and local partner projects
• Collaborate with Fintech Business Development & Expansion team to Identify and open new corridors / countries for inward and outward remittances
• Monitor and ensure required compliances for international remittance business within the organization and with each corridor, partner

Collaboration/Coordination

• Ensure that appropriate support and coordination is provided to the Opcos
• Collaborate with Opco teams for localisation and implementation of remittance products
• Support Finco Opcos in developing and growing the customer base, identify customer needs, and promote Group Finco’s remittance products and services
• Ensure consistency and the sharing of best practices across Opcos product development & localisation
• Accountable for the coordination of efforts to develop technical capabilities in Remittance across all Opcos
• Active collaboration with Opco teams to ensure risk and regulatory compliance

Staff Leadership and Management       

• Build and manage a high-performance team by providing leadership, role clarity, training and career development
• Recruit, develop and retain people with outstanding skills, qualifications and potential
• Define the divisional KPAs and KPIs that will be cascaded down to each area
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program in accordance with HR policy and legislation
• Develop and implement a training plan to build and develop skills within the team
• Accountable for a customer centric culture and shift to legendary service provision
• Build talent by identifying and developing new leaders for the respective environment
• Employee relations and collaborative teamwork
• Manage Employment Equity and diversity
• Coaching and guidance of subordinates
• Build professionalism, loyalty, and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Living the Group Finco brand – changing and influencing employee’s behaviour ·
• Display an understanding of the strategic nature of effective leadership in the organisation
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
• Actively participate in leadership team and develop skills of own team
• Promote a ‘Group Finco” and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance

Operational, Tactical and Strategic Meetings

• Hold strategic meetings, ensure relevant participation, and provide guidance and support in the various discussions
• Drive enterprise-wide transformation initiatives, elicit inputs from relevant parties
• Drive adequate risk mitigation and controls, and elicit inputs from relevant parties
• Sign off approval on new initiatives
• Provide relevant budget for internal projects
• Prepare proposal on change initiatives, SLA policies and procedures

Escalations

• Resolve and provide guidance to escalations that have impact on critical path of service delivery
• Resolve issues that will result in severe time, scope, productivity, and cost or resource or reputational impact

Function Tactical

• Review projects initiated (internal or global)
• Review and finalise objectives, targets, and budgets for the function as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Sign-off / provide guidance on decisions regarding tactical changes

Performance

• Define the standards and set targets for performance across the function and identify the parameters for measurement of performance
• Monitor performance against business plans (i.e. business plan tracking) as well as alignment with the global strategy and industry best practices
• Identify opportunities for improvement, and provide the necessary support to respective teams to take the corrective action needed to drive performance against business targets
• Contribute to the business planning & forecasting process

Reporting

• Report on a periodic basis to leadership relating to progress made within the function and in accordance with the measurement metrics set by the organization
• Report on an ad hoc basis on specific projects, as required

Budgets

• Manage functional budgets in line with overall business objectives
• Manage project initiative budgets in line with business objectives
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
• Ensure delivery of revenue and growth targets

Collaboration (Formal and Informal Relationships)

Responsibility towards: 

• Key external stakeholders: External contractors & partners
• Key internal stakeholders:
• Group Finco verticals
• Finco Opcos

Education:

• 4 year Business Science. Engineering (or related) Degree
• Master’s in business administration/ relevant Master’s degree is advantageous

Experience:

• Minimum of 10-12 years post qualification experience plus at least 4 years in Fintech / banking industry /financial sector specifically in Remittance
• Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
• Proven experience in leading and managing Remittance products in a global multi country environment
• Experience working in a global/multinational enterprise
• Hands on experience in managing and implementing Fintech/Banking products & services
• Experience with Agile delivery and Development Operations frameworks
• Pan Africa multi-cultural experience is advantageous
• Understanding emerging markets advantageous

Competencies:

Functional Knowledge:

• Fintech Products & Ecosystem
• Remittance regulations and laws
• Product development
• Global money transfer process
• AML and Compliance
• Agile delivery and Development Operations frameworks
• Project & product management