Call Centre Consultants - G4S Cash Solutions

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Call Centre Learnership for Learners with a disability based at our operations in Gauteng

G4S Cash Deposita has a learnership opportunity within our  Call Centre Consultant based at our operations in Midrand.

Reporting to the National Customer Support Manager, the Call Centre Consultant learner will be learning how to deal with client queries and compile client reports.

The successful incumbent must show characteristics of a self-starter and is able to exercise sound judgement in the pursuit of the achievement of the goals of the call centre. The incumbent will be expected to be results-driven and to live the values of the organisation

ROLE RESPONSIBILITY:

Answering of Calls

• Distinguish what the client’s query is.
• Resolved queries telephonically – Self resolved
• Reference number must be created for all inbound and outbound calls – Google sheets
• Proper greeting- must give the client your name, company name.
• Email or Call the respective branch for information
• Get back to the client with proper feedback.

Average Rings

• The average seconds that the agent took to answer the phone
• Answering calls within 10 seconds 

Time Keeping

• Agent send reports on time
• Always meets deadlines
• Never late for work
• Emails/contacts branches for missing information

• Reports completed on Google sheets
• Client info updated on Google Sheets
• Loading of G4S online profiles

AD-HOC Duties

• Perform any ad hoc duty that may be assigned to you by Management from time to time

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Basic call centre knowledge
• Computer literate - ability to work on Excel, MS Outlook, Word
• Communication (written and verbal)
• Problem Solving
• Work under pressure
• Dealing with changing circumstances
• Attention to detail

THE IDEAL CANDIDATE:

Minimum qualification

• Grade 12 and/or NQ4 with a minimum pass rate of 50%
• Learner should have a disability ( Medical records  will be required) 

Additional Requirements

• The candidate should not currently be registered as a full-time student at a tertiary institution