Network Telephony Engineer II - Shoprite

Purpose of the Job

To provide an efficient and stable telephone network environment for the stores to be able to trade by managing the capacity, performance, and availability of the telephony network environment.

Job Objectives

• Supporting IP Telephony environments
• Configuring new IP telephones
• Network capacity and performance management
• Network incident management

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• Vendor management
• Planning and management of network changes
• Monitoring of Network equipment

Qualifications

Essential

• Asterisk DCCA
• CCNA
• Code 8 drivers license

Desirable

• The minimum level of 3 years Degree / Diploma in computer or electronics or equivalent 
• CCNP
• CCNP Voice/Collaboration

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Essential

• Cisco IPT support and setup (3-4 years)
• Cisco Call Manager support and setup (2-3 years)
• Yealink Wireless Telephone configurational support and setup (1-2 years)
• SIP knowledge (1-2 years)
• Networks topologies, support, and setup thereof (3-4 years)
• TCP/IP, Routing protocols, Cisco router, and switches. (2-3 years)
• Network Ethernet CAT5 cabling (2-3 years)
• Vendor management (3-4 years)
• Microsoft Products, eg Windows, Office suite (2-3 years)

Knowledge and Skills

Knowledge

Essential

• Basic Microsoft Products, eg Windows, Office suite (2-3 years)
• VLANS and Spanning Tree (3-4 years)
• TCP-IP (3-4 years)
• QOS (Quality of Service) (3-4 years)
• Routing protocols, eg EIGRP, STATIC, OSPF, BGP (3-4 years)
• Cisco IPT, SIP Trunks, RTP, Ports (2-3 years)
• Voice Codecs – G729, G711A, G723(2-3 years)

Desirable

• CA Spectrum - User Knowledge (2-3 years)
• Remedy Helix User Knowledge  (1-2 years)
• Fiber knowledge (1-2 years)
• CA NFA (1-2 years)
• CA Performance Centre (1-2 years)
• Velocloud Orchestrator  (1-2 years)

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Skills

Essential

• Network capacity and performance monitoring tools (3-4 years)
• Networking Skill - LAN and WAN (2-3 years)
• Cisco IPT and Yealink Skills (1-2 years)
• Network cabling - CAT5e (1-2 years)
• Communication Skills (4-5 years)
• Problem-solving Skills (4-5 years)
• Vendor Management skills (3-4 years)
• Coordination skills (3-4 years)