Secretary - Nedbank

Job Purpose

To provide administrative services through the provision of support to the manager and team in order to achieve Nedbank's strategic objectives.

Job Responsibilities

• Provide administrative support by delivering service according to policies, procedures and timelines, and controlling cost according to budgets.
• Improve client service by providing feedback and follow up on  administrative issues (e.g. travel requests,  stationery orders, client information for events, MANCO (Management Committee) reports, etc.)
• Meet client needs through regular interactions to establish needs and follow through on instructions/duties/tasks given.
• Participate in team meetings by sharing information/taking minutes and taking on ad hoc duties as required.
• Build and maintain relationships with vendors and suppliers through formal and informal interactions and sharing of information.
• Monitor activities by prioritising activities,  reviewing delivery against action plans and targets and taking corrective action to meet departmental targets.

• Plan utilisation of resources by balancing available resources against required outputs.
• Deliver administrative services by adhering to policies and procedures.
• Mitigate risk by identifying deviations from plans and escalating according to policies and procedures.
• Resolve challenges in administration by taking action to prevent and / or eliminate such challenges.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

At least 2-3 years secretarial experience

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Secretarial Certificate / Diploma

Essential Certifications

Preferred Certifications

Type of Exposure

• Built and maintained stakeholder relationships
• Completed Reports and Achieved Budgets
• Developed and Implemented Communications Strategy
• Managed Internal Processes
• Managed Relationships
• Managed Self
• Managed budget
• Monitored compliance risks
• Provided Client Service
• Provided Administrative Support

Technical / Professional Knowledge

• Microsoft Office
• Relevant regulatory knowledge
• Cluster Specific Operational Knowledge
• Business terms and definitions
• Governance, Risk and Controls
• Administrative procedures and systems
• Data analysis
• Relevant software and systems knowledge
• Banking procedures
• Business writing skills

Behavioural Competencies

• Earning Trust
• Communication
• Collaborating
• Customer Focus
• Planning and Organizing
• Work Standards