ATM Monitoring Supervisor: Cape Town - Fidelity Services Group

The above position is vacant at our Cape Town Branch. The overall purpose of this position is to perform supervisory duties within the CIT ATM Division, by ensuring an efficient flow of schedules, managing the up time of ATMs, issuing of confidential information and tracking of the fleet.

Job Specification:

• Supervision of subordinates to ensure Service Level Agreements are met
• Prepare for fleet departures of FLM teams – Monitor operations to ensure FLM teams are ready
• Monitor to ensure the planning of FLM schedules is as per Service Level Agreement  
• Tracking control
• Issuing of smart lock access where applicable
• Maintaining contact with all custodians/client where applicable
• Ensuring we meet the uptime requirements as per client standards   
• Maintaining all documentation and administration duties
• Constant communication with ATM Operations Manager for daily debriefing
• Ensure all risk and operational concerns are escalated immediately
• Logging of technical callouts where required
• Perform adhoc duties where applicable
• Providing reports/feedback to clients and management where required

Other Personality Attributes:

• Must be honest and reliable
• Must be assertive
• Must be self-motivated
• Quality assurance

Minimum Requirements:

• Clear criminal record
• PSIRA accredited at least with Grade C
• At least 5 years’ control room experience in the security industry or a similar role where you have supervised or managed people/teams
• Computer literate with good knowledge of Microsoft Outlook, Excel and Word
• Excellent verbal and written communication skills
• Knowledge of South African geographics for operational efficiency
• Management experience is an advantage
• Own transport required
• Must be able to work long hours
• Must be able to work under pressure