First National Bank Sales / Marketing / Retail Jobs in Johannesburg
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Job Description
Hello Future Sales Team Leader
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.
As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
To manage the team to deliver support sales growth in the organisation whilst adhering to Sales processes and procedures to ensure compliance and reduce risk
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Are you someone who can:
- Drive significant growth and profitability in the context of cost management.
- Manage the growth of active customer Account Base to increase client base through leads, and customer-initiated work.
- Provide sales support efficiencies and services in order to ensure retention of clients
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
- Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that lead to improved service delivery.
- Develop and maintain working relationships with a variety of stakeholders that enable the achievement of service delivery.
- Ensure own and team compliance to set governance and compliance procedures and processes and continuously identify and escalate risks.
- Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
- Provide accurate and reliable sales statistics obtained from the Sales members and compile Sales reports and dashboards.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
- Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
- Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards.
You will be an ideal candidate if you:
- Have minimum qualification of Grade 12
- Recognized NQF level 5 Qualification
- RE5
- Must have at least 3 years’ experience in a Sales environment.
- COB in Long-Term Insurance & Short-Term: Personal Lines (required within 12 months from appointment)
Experience in our product sub cats, and not working under supervision:
- 1.1 Funeral
- 1.2 Gap
- 1.3 LC / Dynamic Life / Disability Riders / Critical Illness Riders / Retrenchment Riders / EP
- 1.22 Credit Card DPP /Overdraft DPP /Revolving Facility DPP / HCP / AD / LLP(LS)
- 1.23PLOC
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You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end.
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment.
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