WNS Global Services Customer Care / Call Centre Jobs in Durban
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Job Description
Role Purpose
- To provide communications solutions to customers by promoting and matching products & services to customer needs.
- To actively grow client markets, thereby generating revenue and improving customer satisfaction.
Qualifications and Accreditations
- Matric or equivalent
Essential
- 6 months sales/customer service experience as a call center agent
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Competencies & Skills Required
Essential
- Customer Care
- Numeracy
- Products
- Telephone Etiquette
- Stress Tolerance
- Multi-tasking
- Processing Speed
- Comprehension
- Selling Techniques
- Interpersonal
- Communicating
- Listening Skills
- Computer Applications
- Problem-Solving
- Time Management
- Reading & Writing
- Information Locating