Desktop Support Technician - Faircape Group

The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, and an ISP, Utility Management and infrastructure installation, Property Management, and related activities.

The Faircape Group has an exciting opportunity for a Desktop Support Technician to join our IT team.

The Desktop Support Technician will be responsible for providing technical support, troubleshooting issues, and maintaining hardware and software across the organization. This role involves a mix of hands-on and remote support, requiring someone who can communicate technical solutions effectively to users of varying tech skill levels.

If you would like to build your career in a fast paced, dynamic environment where opportunities are endless, then apply today!

Duties include but are not limited to the following:

• Configure the employee’s computer with necessary hardware and software, including operating system setup,and application configurations specific to their role.
• Coordinate with the procurement team to order necessary hardware and ensure timely delivery.
• Respond to support requests on the ticketing system and ensure accurate timeously response.
• Monitor daily computer performance and troubleshoot issues as they arise.
• Update and maintain the computer inventory and equipment records in the company asset tracking system, notifying relevant teams of any changes.
• Maintain and troubleshoot connections for LAN/WAN networks, VoIP systems, biometric devices, and AV systems.
• Ensure desktop computers integrate seamlessly with other systems, considering compatibility requirements.
• Implement and endorse system upgrades to enhance performance and ensure long-term durability.
• Vodacom system management, of all new accounts
• Add all new users to TeamView for easy IT remote access
• Manage the configuration and set up of work phones for all staff
• Ensure all equipment repairs take place, either by booking the equipment in or repairing the device onsite
• Provide standby technical support to staff and customers as needed.
• Provide relief and support to the ISP Desktop Technician when required

Qualifications:

• Qualification or Certificate in Information Technology or other relevant qualifications from industry recognised institutes (A+, N+, MCSA, MCSE, MCP or MOUSE)

Experience and Knowledge:

• Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments (Windows, Chrome OS, Macos)
• Experience working with, configuring and troubleshooting network devices (Network switches, VOIP handsets, Routers, etc.)

Skills and Attributes

• Customer Service Orientation: Strong commitment to helping users and providing a positive support experience.
• Communication Skills: Ability to explain technical issues clearly to non-technical users.
• Problem-Solving Ability: Analytical mindset for diagnosing and resolving a wide range of technical issues.
• Hardware Knowledge: Ability to install, configure, and troubleshoot hardware, including desktops, laptops, printers, and peripherals.
• Detail-oriented: Careful attention to detail in documentation, configurations, and troubleshooting.
• Adaptability: Willingness to learn new technologies and adapt to changing work environments.

Specific Requirements

• Valid Driver’s License and Own Reliable Transport (Compulsory)
• Availability to work one standby weekend
• Solid and positive references
• Clear health record
• Clear credit record
• No criminal record