Job Description: Responsibilities, Qualifications, and Necessary Skills
Customer Care / Call Centre Jobs In South Africa 2024Jobs In North West 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Full job description
- Answering support calls, emails, support tickets.
- Providing instant troubleshooting via live chat tool.
- Assisting customers complete online payments.
- Acknowledging customer complaints.
- Solving customer complaints.
- Process different documents like applications, forms, and custom requests.
- Ensure constant communication with colleagues from various departments to offer efficient customer service.
- Providing feedback on customer service efficiency process.
- Ensuring complete customer satisfaction.
- Providing professional customer service experience.
- Customizing individual customer journeys.
- Keeping records of customer communication, complaints, transaction and more.
Requirements
- Grade 12/N3.
- PRMS system experience (advantage).
- Ability to interface with customers, sales and production.
- Must be very detail-oriented and capable of multi-tasking.
- Must be an action-oriented, team-player with excellent problem-solving skills.
- Proficient in Microsoft Office Competencies.
- Must have 3-5 Years of experience in relevant or similar role.
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- An application will not in itself entitle the applicant to an interview.