Enaex Africa Customer Care / Call Centre Jobs in North West
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Full job description
- Answering support calls, emails, support tickets.
- Providing instant troubleshooting via live chat tool.
- Assisting customers complete online payments.
- Acknowledging customer complaints.
- Solving customer complaints.
- Process different documents like applications, forms, and custom requests.
- Ensure constant communication with colleagues from various departments to offer efficient customer service.
- Providing feedback on customer service efficiency process.
- Ensuring complete customer satisfaction.
- Providing professional customer service experience.
- Customizing individual customer journeys.
- Keeping records of customer communication, complaints, transaction and more.
Requirements
- Grade 12/N3.
- PRMS system experience (advantage).
- Ability to interface with customers, sales and production.
- Must be very detail-oriented and capable of multi-tasking.
- Must be an action-oriented, team-player with excellent problem-solving skills.
- Proficient in Microsoft Office Competencies.
- Must have 3-5 Years of experience in relevant or similar role.
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