Job Description: Responsibilities, Qualifications, and Necessary Skills
Customer Care / Call Centre Jobs In South Africa 2024Jobs In Johannesburg 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Full job description
- Receive calls from customers/passengers;
- Deal with problems such as delays, cancellations etc.;
- Explain processes to customers and assist them where necessary;
- Work in a team and longer than normal hours (shift work);
- Deal with confidential information; - Communicate with customers both verbally and in writing.
Requirements
- Grade 12;
- One (1) to four (4) years experience in a Call Centre Environment;
- Travel or relevant qualifications will be an advantage;
- Excellent communication in English – speak, read and write;
- Solid computer literacy; - Excellent phone etiquette;
- No criminal or credit record;
- Able to work on weekends, public holidays and flexible hours as required;
- Own transport would be an advantage
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Personal Attributes:
- Punctual;
- Excellent understanding or experience of delivering great customer service to a customer;
- A high degree of patience and assertiveness;
- Conflict resolution skills; - Immaculate time keeping;
- Trustworthy, professional and reliable, including dealing with confidential information;
- The ability to work well under pressure;
- Practice good time management and willingness to work longer than normal office hours;
- Remains focused to handle objections.
Shifts:
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
- 10:00 – 19:00
- Includes weekends and public holidays.
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- An application will not in itself entitle the applicant to an interview.