Fly Safair Customer Care / Call Centre Jobs in Johannesburg
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Full job description
- Receive calls from customers/passengers;
- Deal with problems such as delays, cancellations etc.;
- Explain processes to customers and assist them where necessary;
- Work in a team and longer than normal hours (shift work);
- Deal with confidential information; - Communicate with customers both verbally and in writing.
Requirements
- Grade 12;
- One (1) to four (4) years experience in a Call Centre Environment;
- Travel or relevant qualifications will be an advantage;
- Excellent communication in English – speak, read and write;
- Solid computer literacy; - Excellent phone etiquette;
- No criminal or credit record;
- Able to work on weekends, public holidays and flexible hours as required;
- Own transport would be an advantage
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Personal Attributes:
- Punctual;
- Excellent understanding or experience of delivering great customer service to a customer;
- A high degree of patience and assertiveness;
- Conflict resolution skills; - Immaculate time keeping;
- Trustworthy, professional and reliable, including dealing with confidential information;
- The ability to work well under pressure;
- Practice good time management and willingness to work longer than normal office hours;
- Remains focused to handle objections.
Shifts:
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
- 10:00 – 19:00
- Includes weekends and public holidays.