Call Centre Agent - Fly Safair

Full job description

• Receive calls from customers/passengers;
• Deal with problems such as delays, cancellations etc.;
• Explain processes to customers and assist them where necessary;
• Work in a team and longer than normal hours (shift work);
• Deal with confidential information; - Communicate with customers both verbally and in writing.

Requirements

• Grade 12;
• One (1) to four (4) years experience in a Call Centre Environment;
• Travel or relevant qualifications will be an advantage;
• Excellent communication in English – speak, read and write;
• Solid computer literacy; - Excellent phone etiquette;
• No criminal or credit record;
• Able to work on weekends, public holidays and flexible hours as required;
• Own transport would be an advantage

Personal Attributes:

• Punctual;
• Excellent understanding or experience of delivering great customer service to a customer;
• A high degree of patience and assertiveness;
• Conflict resolution skills; - Immaculate time keeping;
• Trustworthy, professional and reliable, including dealing with confidential information;
• The ability to work well under pressure;
• Practice good time management and willingness to work longer than normal office hours;
• Remains focused to handle objections.

Shifts:

• 07:00 – 16:00
• 08:00 – 17:00
• 09:00 – 18:00
• 10:00 – 19:00
• Includes weekends and public holidays.