Relationship Banker, Western Cape - Capitec Bank

Purpose Statement

• To manage a portfolio of clients by providing excellent client service which aims to retain and optimise client value whilst attracting new clients to ensure future client growth. 

Experience

Minimum:

• 1 to 2 years Business Banking experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

• Diploma in Accounting - Financial Accounting or Business Management

Knowledge

Minimum:

Knowledge and understanding of:

• Business banking environment including features, benefits and value propositions of products & services
• General banking practices and procedures. 
• Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements. . 
• The Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA). 
• Administration processes and procedures pertaining to Business Banking transactions.
• Client relationship management and service principles.

Ideal:

Knowledge and understanding of:

• Capitec Business Bank products and services
• Competitor product offerings/ channels/ operational and marketing tactics would be advantageous.
• Capitec/Business Bank systems and processes

Skills

• Communications Skills
• Administration Skills
• Planning, organising and coordination skills
• Problem solving skills
• Interpersonal & Relationship management Skills
• Attention to Detail

Competencies

• Deciding and Initiating Action
• Working with People
• Relating and Networking
• Persuading and Influencing
• Analysing
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with Pressures and Setbacks
• Achieving Personal Work Goals and Objectives

Conditions of Employment

• Clear criminal and credit record