Receptionist - PwC Mafikeng

A career in Infrastructure and Property, within Internal Firm Services, will provide you with the opportunity to be a part of developing and managing the PwC operational infrastructure that allows us to support our people and our clients. We focus on all aspects of internal infrastructure services from real estate site selection, facilities management, and physical security to managing relationships with Firm travel partners and event planning.

Our Office Services team is responsible for managing the well being of our office environment as well as responding to office requests from PwC partners and staff to help keep the office running smoothly.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Professionally conduct yourself and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Take action to stay current with new and evolving technology.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.

JOB PURPOSE

To facilitate and reinforce the professional values and standards of work excellence advocated by PwC, by providing a highly efficient service to both clients/visitors and PwC employees, as well as performing all organisational tasks timeously and in a highly professional manner.

PRINCIPAL ACCOUNTABILITIES

Delivery

• Welcoming of clients/visitors and immediately notifying appropriate staff member.
• Arrange for comfortable seating and beverages.
• Contact host and announce visitor arrival.
• Make photocopies for clients/visitors.
• Fax maps to clients/visitors, at their request.
• Direct clients to correct reception area/s
• Direct staff to the Forum.
• Facilitate bookings via system.
• Maintain required admin files and ensure regular follow up on all requests for bookings and access.

Relationships

• Be able to build and sustain professional relationships both within PwC and externally.
• Actively collaborate with colleagues in solving challenges.
• Creating a good team spirit, e.g. leading by example.

• Assist various reception areas with queries and advise in advance when visitors have arrived.
• Direct visitors to the appropriate lounge, meeting rooms or training facilities.
• Accurately record all incidents.
• Know our business. Who the Partners are and where the Business Units are located.
• Be familiar with where the various facilities are located.
• Monitor and manage the general aesthetic appearance of the Reception areas and visitor ablution facilities.
• The candidate that we are looking for should have confidence, be able to work accurately and independently, be a fast learner, and be a team player with strong interpersonal skills.

QUALIFICATIONS

EXPERIENCE

KEY KNOWLEDGE & SKILLS

• Experience in customer service environment
• Computer Literacy important
• Able to work on Oracle, Workday and Sales Force
• 2 – 3 years in a similar position or experience.

Delivery

• Meeting and greeting all visitors that enter the building.
• Friendly disposition and confidence.
• Present very professional in verbal communication
• Pay attention to detail essential
• Be committed to service excellence.

General

• Excellent interpersonal skills
• Good written and verbal communication skills
• Always leading by example.
• Gaining willing co-operation, e.g. by emphasizing the importance of reaching a work objective.

• Act with integrity.
• Always be respectful of all members internal and external.
• Strong ethics.

PRINCIPAL ACCOUNTABILITIES (KPA’S)

• Welcoming of clients/visitors and immediately notifying appropriate staff member.
• Arrange for comfortable seating and beverages.
• Contact host and announce visitor arrival.
• Make photocopies for clients/visitors.
• Fax maps to clients/visitors, at their request.
• Direct clients to correct reception area/s
• Direct staff to learning facility.
• Facilitate bookings via system.
• Maintain required admin files and ensure regular follow up on all requests for bookings and access.

STAFF (PEOPLE MEASURES)

• • Be able to build and sustain professional relationships both within PwC and externally.
• Actively collaborate with colleagues in solving challenges.
• Creating a good team spirit, e.g. leading by example.
• Assist various reception areas with queries and advise in advance when visitors ae on their way.
• Direct visitors to the appropriate lounge, meeting rooms or training facilities.
• Accurately record all incidents.
• Ensure that all deliveries and items that require dispatching are directed to the appropriate area.
• Know who the Partners are and where the Business Units are located.
• Be familiar with where the various facilities are located.
• Monitor and manage the general aesthetic appearance of the Reception areas.
• The candidate that we are looking for should have confidence, be able to work accurately and independently, a fast learner, and a team player with strong interpersonal skills. the face of PwC and knowledge of the Bu’s within the building

MINIMUM QUALIFICATIONS AND EXPERIENCE

• 2- 3 years in a similar position and or experience

KEY KNOWLEDGE AND SKILLS

• Experience in customer service
• Computer Literacy important
• Able to work on Oracle, Workday and Sales Force