Control Center Officer - Capago International

SUMMARY

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications.

We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year.

As part of our development, we are looking to strengthen our Control Center Department and are looking for an experienced English-speaking Control Center Officer (Compliance Officer), who is dedicated to joining our team.

The main mission of the Control Center Officer is to manage and coordinate various systems but also to protect facilities and monitor the security systems of the centre.

His main responsibility is to ensure that operations at Capago comply with the legal regulations as well as internal policies and bylaws.

RESPONSIBILITIES

As a Control Center officer, you will be responsible for:

• Ongoing, proactive risk assessment for all new and existing systems in all of Capago's branches.
• Implement information security strategies, both short-term and long-term as per the Manager instructions.
• Evaluate security incidents and determine what response, if any, is needed when there are technical incidents, as well as when sensitive information is breached.

• Contributes to the overall success of Capago by performing all other duties and responsibilities as assigned by the manager.
• Develop and review company policies.
• Conduct periodic assessments of the organisation’s operations
• Conduct investigations on non-conformities
• Develop and implement strategies necessary for minimising risk of non-compliance.
• Produce and interpret reports of inspection to provide information useful in the outcome of audits.
• Maintain an up-to-date knowledge of specialised and general policies in order to effectively manage risks.
• Monitor compliance risk controls to identify deviations and put forward recommendations on the management of compliance issues.
• Elaborate policy details to Capago management to provide insight and understanding of set laws and procedures.
• Correct and address issues of non-compliance in a manner that limits recurrence and promotes adherence to set rules.
• Liaise with relevant compliance managers and colleagues to analyse and develop standards for compliance.
• Auditing company policies and responding to policy violations.
• Prepare for external compliance audits by carrying out internal audits to ensure all regulatory requirements are maintained.
• Perform physical tests on company equipment or environment when conducting compliance inspection.

WHAT TO KNOW BEFORE APPLYING

• You have to have an excellent level of English (written - spoken)
• Experience in the visa industry is a big plus
• This position is based in Sandton - Johannesburg (SA)
• A tertiary qualification in Compliance, Risk Management, Law, Business Administration, or a related field is advantageous.

COMPETENCIES

As a Control Center Officer, you need to demonstrate the following competencies:

• Great sense of responsibility ;
• Experience in the visa industry is a big plus
• Great communication skills;
• Crisis management ;
• Seriousness ;
• Organization ;
• Reactivity ;
• Rigor.