Job Description: Responsibilities, Qualifications, and Necessary Skills
Customer Care / Call Centre Jobs In South Africa 2024Jobs In Johannesburg 2024
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At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market-savvy and visionary. We are problem solvers. And we will be better with you.
We are looking for a Customer Service Representative to join our team and support the Colors businesses in South Africa. This position is a key member of the Sensient team, where you will be required to push boundaries and add value onsite in the office.
What you’ll do:
- Order processing within our ERP-system (JD Edwards), e.g. checking order details, order entry, x-references, order acknowledgement
- Respond to customer requests for order changes, delivery status, document requests
- Manage central orders email address; respond to emails, forward emails for other departments to the relevant person/s
- Prepare and email new order summary sheet daily and update order acknowledgement tracker
- Ensure all signed delivery notes are received from our transporter in a timely manner and are saved on the server
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What you’ll bring:
- Ideally 5+ years of Customer Service/Sales Assistant (in the food ingredients/ FMCG/ business-to-business experience preferred)
- Ability to speak German/any other European language (fluent in spoken and written) in addition to English (fluent in spoken and written) will be advantageous
- Knowledge and/or experience in dealing within an ERP system, e.g. JD Edwards, Salesforce are an advantage
What you’ll get:
- Opportunity to collaborate with your colleagues, onsite 5 days per week
- A good compensation and development opportunities
- Effective training experience during onboarding and beyond
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