Volvo Group Sales / Marketing / Retail Jobs in Northern Cape
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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
The main purpose of the job is Sale of parts, liaison with customers and H&S Coordination.
Reporting: Regional Manager – Retail Central.
Job Objectives:
- Client liaison – Build a good relationship between the Company and the Customer
- Ensure zero customer complaints.
- Receive sales orders from clients.
- Timeous processing of parts sales.
- Preparation of quotes and invoices.
- Quotes, customer orders & invoices are correctly filed at all times.
- Ordering urgent orders from a central warehouse.
- Invoice register up to date at all times.
- Distributing back order parts to relevant customers.
- Parts catalogue up to date at all times.
- Monitoring delivery and collection of parts to customers.
- Monitoring picking of customer invoices.
- Follow up on V.O.R orders from customers and give feedback.
- Filing of quotes, customer orders and invoices.
- Control of invoice register.
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- Assisting with stock-take procedures.
- Overtime and Standby.
- Updating and maintenance on all Parts Catalogues.
- Achieve Sales Targets/ KPIs.
- Assisting in all parts operations where requested.
- Create and maintain Customer Base.
- Daily follow-up on customers.
- Obtaining of new customers.
- Compliance to ISO 9001 and Safety
- All process in your area of responsibility are following ISO standard.
- Ensure the safety process are followed.
- Ensure the Safety Act and Regulation is adhered to.
- Provide assistance to Warehouse Supervisor/Controller when required.
- Perform costing of job cards.
Expectations:
The Parts Sales person is responsible to maintain process within the Parts Department:
- To meet the set business goals within the Department.
- Ensure optimal customer satisfaction.
- To manage his actions and business dealings according to the Volvo Way.
- To utilise available systems to achieve optimal business performance.
- To raise awareness of the Volvo brand and promote the brand image.
- The job holder can expect adequate resources, objectives, professional guidance and support.
Volvo provide guidelines in terms of the Volvo Culture and Leadership the Volvo Way.
Qualification & Job Experience
- Matric.
- Computer Literate.
- Technical background would be an advantage.
- Previous experience in a Parts Retail environment.
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Key Competencies
- Customer skills, friendly, get on well with people.
- Neat, confident, self- motivated and honest.
- Good admin and organizational skills as well as the ability to pay close attention to detail and meet deadlines.
- Must be able to work under pressure.
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