Account Analyst - Capitec Bank

Purpose Statement

• To support with the day to day running and maintenance of portfolios by providing a central office-bound contact point for client service queries/ requests, administration assistance and adding value to clients through the identification of cross-selling opportunities, monitoring all loan facilities in the portfolio on a daily basis against set parameters/ conditions.

Experience

Minimum:

• At least 5 years, of which 1 year should have been spent in the Business Banking environment. 
• Experience in preparing and motivating Credit applications is essential

Qualifications (Minimum)

• Diploma in Commerce or Banking

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Banking or Commerce

Knowledge

Minimum:

• The features, benefits and value propositions of respective company product/service offerings. 
• General banking practices and procedures.
• Understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market 
• Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements. . 
• The Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA). 
• Administration processes and procedures pertaining to Business Banking transactions.
• Client relationship management and service principles.

Ideal:

• Competitor product offerings/ channels/ operational and marketing tactics would be advantageous.
• Capitec/Business Bank systems and processes

Skills

• Communications Skills
• Negotiation skills
• Problem-solving skills
• Analytical Skills
• Planning, organising and coordination skills

Competencies

• Deciding and Initiating Action
• Deciding and Initiating Action_Acting Decisively
• Deciding and Initiating Action_Demonstrating Initiative
• Deciding and Initiating Action_Making Accurate Judgments and Decisions
• Relating and Networking
• Relating and Networking_Creating and Maintaining Networks
• Relating and Networking_Establishing Relationships
• Relating and Networking_Interacting with People at Different Levels
• Relating and Networking_Managing Political Situations
• Persuading and Influencing
• Persuading and Influencing_Making Convincing Arguments
• Persuading and Influencing_Making a Strong Impression
• Persuading and Influencing_Negotiating Agreements
• Analysing
• Analysing_Critical Thinking
• Analysing_Evaluating and Implementing Ideas
• Analysing_Reading Effectively
• Analysing_Solving Complex Problems
• Analysing_Testing and Troubleshooting
• Analysing_Thinking Broadly
• Analysing_Using Math
• Analysing_Working with Financial Information
• Planning and Organising
• Planning and Organising_Coordinating Project Activities
• Planning and Organising_Driving Projects to Completion
• Planning and Organising_Managing Resources
• Planning and Organising_Prioritising and Organising Work
• Delivering Results and Meeting Customer Expectations
• Delivering Results and Meeting Customer Expectations_Championing Customer Needs
• Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
• Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
• Delivering Results and Meeting Customer Expectations_Serving Customers
• Adapting and Responding to Change
• Adapting and Responding to Change_Acting as a Champion for Change
• Adapting and Responding to Change_Adapting to Change
• Adapting and Responding to Change_Supporting Change
• Adapting and Responding to Change_Working with Ambiguity
• Adapting and responding to change_Working with Diverse Populations
• Coping with Pressures and Setbacks
• Coping with Pressures and Setbacks_Demonstrating Tenacity and Perseverance
• Coping with Pressures and Setbacks_Displaying Confidence and Composure
• Coping with Pressures and Setbacks_Maintaining Work-Life Balance
• Coping with Pressures and Setbacks_Managing Stress

Conditions of Employment

• Clear criminal and credit record