Expert: Service Delivery (PTP) - DHL

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for…

Role Outline

• Assist in ensuring that all valid transactions are accurately recorded, and invoices are paid timeously.
• Ad hoc, Monthly and bi-Annually reconciliations are prepared and reviewed timeously.
• Follow up with suppliers on all outstanding information/queries.
• Review of payments and ensuring suppliers are paid timeously.
• Preparing once off payments in line with Business process
• Loading vendors in line with Vendor compliancy requirements
• Maintain the relationship between Accenture and business.
• Ad hoc finance functions
• Preparing Intercompany reconciliation and accruals
• Preparing Inter-Company SARB Process
• Preparing Inter- Company Crest Balancing
• Preparing BBBEE yearly requirements

Key areas of responsibility include:

• Responsible for the follow up of agreed KPIs
• Support the launch of programs to improve customer/employee/BP satisfaction with business process.
• Help in ensuring that all system and process documentation is up to date on SSC level
• Consistently clarify service requirements and obtain relevant inputs.
• Support internal and external audits at Business Partner
• Support Integration and optimization with other process Towers and areas of the business.
• Perform internal controls and ensure that all change initiatives adhere to company quality standards.
• Special Handling processes to support business for most optimized process flow.
• Contribute to projects as active project member.
• Weekly conference calls with outsourced party on performance and KPIs
• Responsible for two oracle modules

Accounts Payable and Purchase Order for Purchase to Pay Expert

• Motivation of and role model for all indirect staff (Accenture).
• Efficient Customer Relationship, respecting cultural environment and history

Qualifications/ Skills/Competencies/Experience

• Matric – Essential
• Educated to degree level or equivalent
• Experience in similar role – 5 years minimum

Competencies & Skills

• Relationship management with key players
• Language skills and aptitude
• Perform duties and responsibilities without supervision
• Team player
• Attention to detail
• High drive to deliver strict deadlines

Languages

English - verbal and written - Fluent