Engen Customer Care / Call Centre Jobs in Cape Town
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Who You Are:
- You have excellent time management skills
- You have outstanding numeracy and problem-solving skills
- You have strong written and verbal communication skills
- You are passionate about improving the sustainability and social responsibility of our business
- You are equally comfortable and love negotiating with suppliers
- You have a positive, team-oriented mentality and highly collaborative.
- You have an awareness of the macro-economic fuels environment
What you'll be doing:
- Inbound and Outbound Call queries: End-to-end query management within SLA, and logged in CRM accordingly
- Shipment creation and changes in line with HSEQ Offloading Rules and Weighbridge Calculator, cost efficiency
- Collaboration with internal stakeholders to ensure successful execution of schedules and escalating deviations from plan whilst ensuring stakeholders are communicated to Communicate to Customers and Sales deviations from plan
- Reporting to internal Stakeholders
- Preventative and post event returns follow up
- Performance reporting
- Investigating queries and deviations
- Ad hoc support on planning/scheduling
- Shift role which is aligned to Depot operations.
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What you'll have done before:
- NQF Level 6 or,
- 3 years experience in a scheduling environment
- 5 Years of Customer experience
Exciting Challenges you might face in the role:
- Continuously find solutions to delivery problems while successfully balancing service and cost elements.
- Consistently perform at a in line with delivery control KPI requirements
- Perform consistently in a pressurized 24/7 environment.
- Operate effectively in an ever-changing, dynamic and agile business environment