Beekman Group Administrative / Secretarial Jobs in North West
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Key Performance Areas:
- Ensuring that guests receive the best possible reception and assistance both on arrival, during their stay & upon departure.
- Ensuring that all Front Office procedures are followed & systems maintained and managed by set standards policies & procedures.
- Duties range from telephone, office administration, reservations, guest-related queries, stock/asset control, data capturing and handling of money.
- Assisting guests with queries and complaints, ensuring that the same are resolved to their satisfaction.
- Facilitating excellent communication with guests, other departments as well as colleagues. General problem-solving tasks.
Position Requirements:
- Matric
- 2 years experience in a similar position
- Computer literacy skills including Excel & Word
- Working experience in Property Management systems
- Excellent guest relation skills and the ability to resolve complaints & problems
- Own transport
- Valid code B driver’s license will be an advantage
- No accommodation
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Person Requirements:
- Ability to work under pressure
- Good interpersonal & communication skills
- Patience
- Prepared to work on week-ends; public holidays, late evenings and call outs
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