Aftersales Clerk (Frontline) - Barron

The purpose of the Warehouse Clerk is to conduct administrative and clerical duties in different areas of Reverse Logistics.

Job Objectives and Functions

Monitor Customer Returns:

• To receive customer returned orders via 3PL (couriers) and or walk-in customers, and customer drivers.
• Accurately validate documentation against containers received, waybill numbers and return order numbers.
• Sort and accurately allocate returned order in designated areas.
• Validate that all physical stock received has the correct documentation (Return Merchandise Authorisation).
• Inspect product returned to check for any stock damages or stock personalisation.
• Accurately repack inspected stock for back-to-stock registration.
• Correctly register stock on ERP System into a return holding location.
• Record and report discrepancies to Controller or Manager.
• Maintain accurate electronic as well as physical records and assist in inventory control.
• Collaborate with the Aftersales team for all required documentation as well as courier partners for all expected shipments for returns.
• Ensure all in-process stock registration work is systematically and physically closed by end of shift.

Monitor Cancelled Customer Order:

• Attend to all cancelled orders on the ERP system and collect from designated location and move to returns location for further processing.
• Physically inspect and validate stock against sales order to be cancelled.
• Systematically reverse picking work and register cancelled stock into a holding location to compete sales order cancellation.
• Physically handover stock to Inventory for stock putaways.
• Ensure all in-process stock registration work is systematically and physically closed by end of shift.

Housekeeping:

• Accountable for practicing basic housekeeping principles to ensure that workstations are tidy.

Health & Safety:

• Responsible for ensuring that health and safety policies are adhered to.

Job Requirements

Qualifications

• NQF 4 - Matric - Essential
• NQF 5 - Supply Chain Management -Desirable
  
  

Knowledge

• Product Knowledge
• Warehouse Management System
• Receiving Procedure
• Quality Control Processes
• Warehouse Layout and processes
• Health and Safety Principles

Experience

• Warehouse Clerk - 1-2 Years - Essential

Skills

• English Comprehension
• MS D365 - Warehouse Module
• Verification Skills
• Communication Skills
• Numeracy
• Computer Literacy