Call Centre Operator - Truworths

At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.

We're looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town. Applicants should be able to work shifts and should have access to reliable transport.

Key Responsibilities

• Preparation for Inbound and Outbound Calls.
• Quality of Call Opening.
• Quality of Collections Call.
• Quality of Credit Line Affordability Calculations.
• Educating the Customer – education with regards to benefits of payment; NCA, Fashion Delivery Service and consequences of non-payment.
• Administration - demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.
• Quality of Call Ending

Qualifications and Experience

Qualification/s:

• Matric or equivalent qualification

Experience / Knowledge:

• Previous relevant experience is advantageous

Competencies

Technical:

Essential Competencies:

• Computer literate (Excel, Word)

Behavioural:

• An ability to focus and concentrate
• Excellent customer relations and people skills
• Excellent communication skills and writing skills in English
• The ability to work independently, in a fast paced environment
• Accuracy and attention to detail
• An ability to focus and concentrate
• Proactive, self-motivated and flexible
• Problem solving skills.
• Telephone Personality – displays a customer-orientated, energetic, friendly, respectful and empathetic telephone personality.