Mustek Limited IT / Telecom Jobs in Gauteng
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The Field Support Technician will be responsible for the off-site support function through the testing, diagnosis and repair of notebooks, desktops, PC's and printers.
Responsibilities:
Technician Service
- Diagnose and repair all technical faults of Notebooks, PC's & Printers
- Follow the correct test process for all brands.
- Ensuring that all communication with our customers is of the expected quality
- Completing all assigned tasks within the required time frame (SLA)
- Enhancing customer experience and relationships
- Keep the CMDB system up to date at all times.
Customer Service
- Help maintain the rework rate for the department below 2% (rework report) within a 30day period between barcodes.
- Maintain service levels at 90% (SLA Report).
- Complete at least 5 workshop repairs per week depending on the field work schedule.
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Qualification and Experience:
- Matric
- CompTIA A+, N+ and S+ preferred
- Valid driver’s license
- Min of 3-year technical experience in notebooks, PC repairs & Printers
Skills and Knowledge:
- Good knowledge of general administrative and internal processes
- Knowledge of ICT industry
- Knowledge of operating system software (i.e., Windows 10).
- Knowledge of relevant technologies hardware
- Basic computer literacy especially in Microsoft applications skills
- Problem solving skills (analytical)
- Good communication skills (verbal and written)
- Technical skills and problem analysis