Job Description: Responsibilities & Requirements
SOFTWARE ANALYSES & TESTING
- Investigate and analyse existing system and recommend improvements.
- Ensure that software applications are tested.
- Ensure that application is testing done prior moving to production.
- Participate in business requirements gathering sessions.
SYSTEMS DEVELOPMENT & CONFIGURATION
- Implement application improvements on existing systems within the organisation.
- Conduct configuration of systems to ensure that the clients’ needs are met.
- Eradicate tedious workflows and duplication on existing applications or systems.
- Develop data flows.
- Participate in automation of business processes.
- Develop business reports and templates.
SOFTWARE UPGRADES
- Manage and monitor software upgrades.
- Test and implement new software releases.
- Conduct end user training as and when required.
SYSTEM ENHANCEMENTS
- Enhance existing systems as per user requests.
- Conduct system performance improvements.
SYSTEM MAINTENANCE AND SUPPORT
- Provide efficient system maintenance and support.
- Analyse and provide solutions for recurring production issues.
- Respond to systems issues, end-user queries and maintenance requests within ICT service level agreement.
- Extract data and reports as and when requested.
SYSTEMS INTEGRATION
- Assist with Integration of various systems in the organisation.
- Participate in system integration testing.
Requirements
Minimum Qualification:
- National Diploma in IT or related qualification
Ideal Qualification:
- Java programming certificate
Experience
- 3 years IT Technician
- 3 - 5 years working in the IT environment