Truworths IT / Telecom Jobs in Cape Town
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Truworths seeks to appoint an IT Service Desk Consultant to provide first-line support to Truworths stores by troubleshooting and solving technical, software, hardware, network, and telephony queries. This position will be based at our Head Office in Cape Town.
Key Responsibilities
- Provide 1st line technical support.
- Provide support telephonically and via email to users.
- Ensure calls are resolved within SLA.
- Prioritise and manage Incidents / Requests and Problems.
- Provide trend and pertinent feedback to line manager on common problems.
- Quality of service by keeping Incidents and Request updated daily on system.
Competencies
- Good communication skills.
- Team Orientation.
- Self-Starter.
- Self-motivated.
- Attention to detail.
- Must be able to work under pressure.
- Team player.
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Qualifications and Experience
- 1 year experience in similar support environment.
- Knowledge of retail operations.
- Minimum of Matric qualification (Grade 12 qualification).
- An IT qualification / certification or diploma would be an advantage.
- Well-developed communication skills.
- Computer literacy is essential.
- Accuracy and attention to detail.
- Adaptability.
- Planning / organising ability with highly effective time management skills.
- Ability to work under pressure and think on your feet.
- Excellent verbal communications and people skills.
- Strong team player, committed and energetic.
- Must have reliable transport.
- Must be able to work shifts (incl. weekends and public holidays).