Job Description: Responsibilities & Requirements
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MAIN PURPOSE OF POSITION
Reporting to Regional Operations Manager: To ensure the smooth running of the office of the ROM and daily activities through the effective and efficient management of the office in accordance with the requirements.
DUTIES AND RESPONSIBILITIES
OFFICE MANAGEMENT
- Establish and maintain good relations with all staff, management, and stakeholders
- Planning, organising and scheduling the Regional Operations Manager diary including electronic diary management, scheduling of meetings and calendar events.
- Manage changes, actions and reminders
- Ensure that all correspondence for noting and approval by the Regional Operations Manager is administered timeously
- Coordinating and monitoring of the office resources to ensure that all is in working order.
- Effective handling of client complaints and enquiries.
- Ordering stationery, and any consumables required by the office of the Regional Operations Manager
- Co-ordinate meetings with internal and or external stakeholders.
- Management of all office expenses.
- Provide support to the office of the Regional Operations Manager inclusive of administration and logistical support.
- Attend to any outstanding actions resulting from meetings arranged and/or attended
- Coordinate the timeous receipt of minutes, meeting agendas and any document packs for these meetings.
- Screening all calls to the office of the Regional Operations Manager and connects or redirect as necessary.
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LOGISTICAL ARRANGEMENTS
- Processing of information on the system for approval.
- Arranging and coordinating of all special events/ functions/ seminars/ conferences/ workshops.
- Coordinating all logistical arrangements (including flights, car hire, accommodation etc.).
DOCUMENT MANAGEMENT
- Timeous and accurate preparation and management of documentation
- Effective management of the filing system to ensure easy retrieval of information and all records.
- Ensuring that all sensitive documents and or information are managed appropriately.
- Ensuring effective processing of documents in-and-out of the office of the Regional Operations Manager and implementing an effective document follow-up and/or tracking system.
MINIMUM REQUIREMENTS AND EXPERIENCE
- National Diploma in secretarial/administration or any other equivalent tertiary qualification.
- 3 years’ experience as a secretary/administrator or similar role.
KNOWLEDGE:
- General knowledge.
- Computer literate - Microsoft Office and in particular Excel, Word and Powerpoint, SAP (preferred but not critical), the Internet etc.
- Creativity and innovation.
- Proactive and action-orientated.
- Establish and maintain good relationships.
- Good written and verbal communication skills
- Attention to detail.
- Planning and organisation
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