Fairmont Hotels & Resorts Administrative / Secretarial Jobs in Gauteng
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Job Description
What would you do? – The Specifics
- Ensures high quality guest service while following all safety protocols.
- Ensures a smooth Check-in/out procedure
- Answers, screens, and forwards incoming phone calls in accordance with Hotel standards.
- Processes and understands managed care plans while obtaining document information from the insurance company as needed.
- Provides guests basic and accurate information.
- Schedules and confirms appointments, follow-up visits and classes.
- Files all guest records daily
- Keeps reception area tidy and presentable with all necessary materials.
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
- Participates in regularly scheduled mandatory communication meetings.
Qualifications
- Experience as a Receptionist, Front Office or similar role preferred
- 0-2 years related experience or training preferred.
- Experience handling multiple tasks.
- Strong customer service skills required.
- Strong organizational skills required.
Education:
- Hospitality/ Travel and Tourism Diploma/ Degree or equivalent.
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