Sales Coordinator - Fidelity Services Group

The role of the Sales Support Coordinator is to ensure the effective and efficient management of sales leads, receiving of feedback from Sales Consultants regarding the outcome of appointments.

Your job description encompasses, but is not necessarily, limited to the following:

Key performance areas:

SALES SUPPORT

• Receiving of feedback from Sales consultants regarding the outcome of appointments daily
• Capture and record all relevant information on sales systems and update the call status accordingly
• Handling of red flags and resolution of related sales complaints
• Handling of sales related enquiries by clients not related to new leads or leads in “Follow Up”
• Creating of leads where the clients did not call into the company (e.g. Website Leads, Self-Generated)
• Creating leads to be process paperwork
• Obtain quote value for reporting

VERIFICATION OF DATA

• Addresses on sales system (Recon or New client?) when loading a new lead for the processing of paperwork. Ensuring that no information related to leads are duplicated, this includes but is not limited to the loading of duplicate leads
• Ensure correct DOA levels have been signed off for contracts and quotes.

CREDIT VETTING AND DIRECT SALES

• Load lead onto the sales system
• Record the receipt of the application on the control sheet
• Check and copy submissions
• Ensure that the applications received meet the minimum standards

REPORTING AND COMMUNICATION

• Assist with any problems or complaints
• Give full feedback to clients where necessary
• Ensure that information is communicated in a timely and accurate manner to all team members

CREATING OF PO REQUISTIONS AND RECEIPTING

• Receive quotes from District Sales, technical and Community Development team for purchasing of goods
• Ensure DOA signs off for approval
• Create requisition on SAP system or financial system
• Ensure PO is generated and submitted to supplier by procurement department
• Receive Goods delivery note and invoice for receipting
• Inform accounts payable to make payment to supplier once receipting of invoice is processed
• Follow up with Suppliers for outstanding PO`S generated

GENERAL

• Have knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Keep your workstation/office neat and tidy at all times
• Not abuse company telephone for private calls
• Filling, faxing, ordering of stationary and all other office duties
• Adhere to shift roster and office hours
• Emails to be processed daily (up to date by COB)
• Assisting with other ad-hoc tasks , analysis and projects as and when required by Management

Standing Operating Procedures

• Ensure that the disciplinary code is adhered to at all times
• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon targets
• Meeting and keeping on agreed upon targets – performance
• High standard of service must be upheld
• Ensure SOX compliance at all times
• Ensure that the Big 5 principles are upheld at all times

CONDUCT: In the execution of your duties and your daily general conduct, you will be required to adhere to the ADT Code of Conduct at all times, upholding the values and principles contained therein.

You will be subject to the disciplinary codes and procedures as contained in all applicable statutes. You will furthermore be subject to all internal policies and procedures as may be formulated and implemented by management.