Job Description: Responsibilities, Qualifications, and Necessary Skills
Customer Care / Call Centre Jobs In South Africa 2024Jobs In Western Cape 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
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4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
A challenging position exist within the Customer Services Call Centre for service-driven individuals to fulfil the roles of Call Centre Representatives
Your main responsibility would be to:
- Answer all enquiries and requests from customers and stores accurately
- Achieve productivity and quality standards in the department
- Process all requests in line with operational procedures in the department
- Respond to customer queries via email
- Assist other internal stakeholders with customer queries
As an ideal candidate, you must:
- Have a Matric Certificate
- Have 1 year proven Customer Services experience within a Call Centre Environment
- Previous experience within Customer services is essential
- Have a typing speed of 25 wpm.
- Be familiar with MS Office
- Have excellent communication skills, particularly in English
- Be highly customer focused
- Have outstanding listening skills
- Have a high degree of stress tolerance
- Have high energy levels
- Be able to work flexible hours.
- Reliable transport (public or private)
- Be available to work public holidays and weekends
- Must be available between 08h00 - 21h00 Monday – Sunday
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