Job Description: Responsibilities & Requirements
We are seeking an experienced repairs technician who will be responsible for repairing and testing all our electrical products. Incumbent will assist with fault-finding on equipment and ensure repairs are completed within the specified timeframe ensuring excellent customer service.
Key Performance Areas
- Assembling, evaluating, testing, and maintaining electrical or electronic wiring, equipment, appliances, and apparatus.
- Troubleshooting, and repairing malfunctioning equipment: - Electronics, Inverters, UPS and AVR’s.
- Report writing skills.
- Handling customer technical enquiries.
- Troubleshooting and repairs on customer products
- Running back orders and ensuring repairs are conducted within specified turnaround time as per repair policy
- Consistently perform in a manner that ensures deadlines are met for all repairs performed
- Stock control within the workshop using hand tools and measuring equipment, oscilloscopes, multimeters etc.
- Reading and interpreting electrical and electronic circuit blueprints, diagrams, and schematics.
- Advising management on the continued use of unsuitable equipment, appliances, and apparatus.
- Ordering of electrical supplies and equipment
- Examining customers' appliances and identifying the cause of appliance breakdowns.
- Performing maintenance work on customers' appliances.
- Providing rough estimates to customers on how much it would cost to repair damaged or malfunctioning appliances.
- Repairing or replacing defective or damaged appliance components upon approval from customers.
- Advising customers on how to use appliances correctly.
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Requirements
- Proven experience repairing, installing, and maintaining home appliances.
- The ability to use various hand tools.
- The ability to stand for extended periods.
- The ability to lift heavy objects.
- Excellent problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.